Frequently Asked Questions
- Make sure the bike is properly assembled.
- Test the functionality of the brakes.
- Check the tire pressure.
- Ensure that the saddle, handlebar, and all other components are securely tightened.
- Confirm that the battery is sufficiently charged.
The frame number serves as official proof in cases of theft, loss, or insurance claims.
Recording this number is essential to document ownership of the bike.
- Wearing a helmet is always recommended.
- Ride at lower speeds on wet, icy, or slippery surfaces.
- Never ride the bike under the influence of alcohol.
- Comply with local traffic regulations, speed limits, and lighting requirements.
It is recommended that anyone using the bike has reviewed the user manual and is familiar with basic safety rules.
- Adjust the handlebar stem to the correct position and secure it.
- Set the saddle to an appropriate height.
- Install the pedals according to their left/right orientation and tighten them firmly.
- Fold the handlebar toward the right side of the front wheel.
- Unlock the frame locking mechanism and fold the frame.
- Push the pedals inward.
- Turn the front wheel to the left and make sure no cables are pinched.
- Damage to cables may negatively affect the bike’s control and safety.
- To install: Open the frame, place the battery into its compartment, and secure it by turning the lock key.
- To remove: Turn the key to the “release” position. Open the frame and remove the battery from its slot.
- First connect the charger to the battery, then plug it into the power outlet.
- The initial charge should last approximately 12 hours.
- For longer battery life, a full discharge is recommended every 30–40 charge cycles.
- Do not leave it in extremely hot or cold environments.
- If storing for a long period, keep the battery at approximately 70% charge.
- Do not leave the charger plugged into the socket unnecessarily.
- Regularly check tire pressure.
- Have the braking and drivetrain systems inspected at regular intervals.
- Prevent electronic components from coming into contact with water.
- First, review the troubleshooting section of the user manual.
- If the issue persists, contact our authorized service centers.
- Disassembling parts on your own may affect warranty coverage.
- Keep it in a cool and dry environment.
- Protect the battery from direct sunlight.
- If the bike will not be used for an extended period, recharge the battery at regular intervals.
- Yes. MATE bikes are covered by a 2-year warranty against manufacturing and material defects. Battery and electronic component processes are evaluated in line with the manufacturer’s standards.
- Motor power, torque, range, battery capacity, and technical specifications for each MATE model are available on the relevant product page. Detailed technical documentation can also be provided upon request.
- All MATE models are delivered with a user manual inside the product box. If the manual is missing, you may request support via our hotline at 444 98 77.
- Yes. Test rides for MATE bikes are available at our test ride area in Galataport Istanbul. Please contact us through our communication channels to schedule an appointment.
- MATE bikes are delivered to all cities across Turkey with secure packaging.